Check payout status

Check payout status

Overview

  • AjiCook uses Stripe Connect for payouts to your bank.

  • You can see payouts inside the platform and in your Stripe dashboard.

Where to view

  • Platform → Earnings → Payout

    • Shows: Available soon to payout (next transfer) and the list of payout transactions with amount and arrival date.

    • Each payout groups multiple orders from a period.

  • Stripe

    • Click Access to Stripe account from Payment Account to open your Stripe dashboard.

    • In Stripe, go to Balances → Payouts for full details (fees, bank status, trace IDs).

How payouts work

  • Customer pays → funds settle in Stripe.

  • On the payout schedule (e.g., weekly), Stripe sends a payout to your bank.

  • The platform shows each payout line with its amount and expected arrival date.

Statuses you may see

  • Available soon to payout: funds queued for the next payout.

  • Pending / In transit (Stripe): payout created, not yet in your bank.

  • Paid: payout has arrived.

  • Failed: bank rejected the payout (see Troubleshooting).

Troubleshooting

  • No payouts yet: complete Payment Account (Stripe Connect) and publish meals; payouts start after Stripe verification.

  • Failed payout: open Access to Stripe account, update bank/IBAN or any missing info, then retry; refresh the Payment Account page.

  • Wrong amount: check order-level earnings in Wallet and the payout breakdown in Stripe.

  • Different arrival date: bank holidays and cut-off times can shift arrival by 1–2 business days.

Export / Records

  • Use Stripe’s export for official payout statements.

  • Keep the payout ID (e.g., txn_…) for support requests.

If you need help matching a payout to specific orders, send Support the payout ID and the date range.

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